Frequently Asked Questions | Online Ethnic Wear Shopping for Indian women. Shopping of sarees, salwar suits, lehengas & Jewellery
What are the most Frequently Asked Questions?
When you shop online there are a lot of queries and doubts that the customers mail to us. When you are buying physically you do not require any kind of help regarding payment or personal information and other kinds of notification. We have tried our best to answer the most frequently asked questions to the best of our abilities. You are most welcome to come forward and tell us about your grievances so that we are able to provide you with a speedy solution.
What And How to Open an Account?
Creating accounts with Kikree is very easy and simple. You have to open the website and look out for the sign-up option. If you are already a member you can easily log in and take advantage of all the services provided by us. Once you sign up or register and accept all the terms and conditions you would be able to view everything. You could easily view items, place orders, check your wish list, update all your personal information. Mention your address, mobile number, email id while placing your order. You could also change your password depending on your wish. We will send you an auto-generated mail where you would be asked to change your password securely. We would only accept your request after verifying whether it is you or not. Your password would be changed as soon as the standard procedure is complete. You can read all these instructions and follow the step on how to order things by following the instruction in “My Account”.
How Would I Know If My Order Has Been Confirmed or Not?
The moment you place your order and enter your mobile number and address and complete payment, you would receive a mail from our executives stating that your order has been placed successfully. This email would provide you with an order ID with the help of which you could track your order. Again, if you opt for cash on delivery you would also receive an email with an order ID and the amount you have to pay during delivery.
Can I Place Order for Things which are ‘Out of Stock’?
It is impossible to place an order for things which are out of stock. In fact, the bar ‘place an order’ for ‘out of stock’ products would not work when you try to click on it. If you need that product badly, then you could send us an email and the moment the product is available we would send you an email so that you can order it online.
Is it Mandatory to have an account at Kikree?
Though it is not compulsory to have an account on Kikree yet we recommend that you have one. When you have an account on Kikree it becomes easier for you to place order and track your order. This tracking of order is not available when you do not have an account. By using your email id shopping becomes much easier for you. Therefore, having an account on Kikree is much simpler and easier.
How to Complete Payment While Placing an Order?
We at Kikree provide you with many secure payment gateways. You can opt for net banking, credit card, debit card, bank transfer, cash on delivery etc. we assure you that your customer card details would remain confidential and no unknown party or organization would have access to your private information including your card details. We apply SSL encryption technology to protect card information that the customer provides us with.
What is Cash on Delivery?
Cash on delivery is one of the most secure and best options to buy things online if you are not comfortable with online payment methods. According to COD terms and conditions, customers have to pay the requisite amount once the product has been delivered. Please keep in mind that the delivery guy would only hand you the order or the parcel once you have paid the amount mentioned while you were ordering online. You are not allowed to open the parcel until the delivery guy has received the payment. Should you have any concern regarding your parcel you can call the customer helpline or email us.
Do we have to pay Anything for COD purchases?
There may be some charges for the COD applicable product. Cash on delivery is available for all the products available online. If cash on delivery is not applicable to certain products it would be mentioned when you place an order. All you have to do is add the product on your shopping list and proceed to check out.
How do I Pay with the Help of Credit or Debit Card and is it Safe?
We at Kikree respect your trust and therefore always keep your card information confidential. You would be asked to provide Kikree with a 16 digit code and a 3 digit CVV code. You can find the CVV code at the back of your card. All the details regarding your card are kept confidential and private.
Can We Check the Current Status of Our Orders?
Customers can check whether their order has been delivered or pending with the help of their Kikree account. You can review your order summary by simply clicking on the ‘Login’ at the top of the page. You would be taken to your account where you can check your order information on the ‘My Orders’. Once an order is shipped out, our executives would send you an email regarding your order detail and order ID. You can track your order with the help of your account. You can check the mail to see whether you have received shipping details or not.
Can we cancel our Order?
Buyers can cancel their order any time they want if the product does not match or live up to your expectations. All you have to do is click on the ‘Cancel’ button and cancel your order without any hassle. Sometimes a page may appear asking for your cancellation reason, you may or may not reply to that. But if you do then you would help us provide you with better services and better product quality and range.
How Are Orders Packed?
In order to avoid damage and defect, the product is wrapped in bubble wraps with care. They are wrapped in the company’s warehouses or at our sellers’ warehouses. We make sure that your package is waterproof with plastic wrapping.
What Are The Delivery Charges for Various Orders?
Most of the sellers that sell their product through our website provide free delivery all over India. Only for certain items, the customer has to pay a specific amount or shipping charges.
What is the Estimated Delivery Time?
The estimated delivery time after you have placed the order is 7 working days for delivery within India. If you have placed an order outside India then it would most probably take 16-18 working days.
How Is Delivery Done?
Delivery is usually done by the delivery guy of the service company like Blue Dart or FedEx or any other packaging company. We use trusted and reputed courier companies. If no courier service is available near your mentioned address, then our executives would contact you. They would try to help you decide upon an alternative delivery location from where you can easily pick up your parcel.
What To Do if a Buyer Wants to Return/ Exchange or Receives a Defect Item?
If a buyer receives a defected item, then they can surely ask for an exchange. You have to take the picture of the defected item and send it to the email id mentioned. Then you have to wrap the item the way you had received it. In this way, it would remain secure. Buyers do not have to pay any extra money if the defect is due to the seller’s fault. You would receive a fresh new product instead of the defective one. The same thing goes for the exchange policy. In case you want to return an item, you have to pay the shipping charges. Once a confirmation is received from the seller, we would immediately transfer the money to your bank account as mentioned by you.
Customers usually ask these types of questions frequently and we have tried our best to reply to all your queries. Buy from a wide range of designs your favorite one with the help of Kikree.